Provision of Electrical Services
Terms and Conditions
These Terms and Conditions are the standard terms which apply to the provision of electrical services by 1010 Electrical Services Ltd.
Once work has been ordered by you and accepted by us, you and we will enter a contract which will incorporate, and be subject to, these Terms and Conditions.
Estimates
1. Any estimate (verbal or written) will be given as an indication only of the typical cost of works and will not form any basis of a formal contract between 1010 Electrical and the customer.
2. Estimated times and costs are given in good faith and assume the existing installation is in a satisfactory condition, meeting the minimum requirements of BS7671 IET Wiring Regulations. Any works required to bring the relevant parts of the installation up to standard will be at additional cost, however this will be brought to your attention as soon as identified. Any changes to customer requirements after the initial estimate will be costed accordingly.
Electrical Services
3. Our standard working hours are between 08:00hrs – 16:00hrs Monday to Friday, although work may take place outside of these hours with agreement.
4.. We take Health and Safety extremely seriously. Before commencing work, we will carry out a visual risk assessment and inform you of any concerns. If any risks are unable to be addressed immediately, work may need to be postponed until rectified. Similarly, if any risks become apparent during the course of the work, these will need to be resolved before work continues.
5. To keep children and pets safe, they should be kept away from the work area and supervised at all times whilst work is carried out within the property.
6. 1010 Electrical holds public liability and professional indemnity insurance. Please contact us if you require further details.
7. All electrical installation work will comply with BS7671 IET Wiring Regulations and applicable Building Regulations, and trade best practice.
8. It is the customer’s responsibility to obtain any relevant consents, licences or other permissions needed from any third parties such as landlords, planning authorities, local authorities or similar. These must be obtained before the electrical services commence.
9. It is the customer’s responsibility to ensure continuous and unhindered access to the site at the agreed times. Where this is not provided, we reserve the right to charge for any additional time or visits required to complete the work.
10. Every effort will be made to undertake installation work in a clean and tidy manner. We will leave the area as clean as reasonably practicable.
11. Arrangements for the correct disposal of waste must be identified prior to the commencement of works. Removal from site and disposal of rubble, materials, general waste and packaging is not included in the quote for electrical work. 1010 Electrical are not licensed to remove customer's waste.
12. Any equipment, or furnishings susceptible to damage from dust and items of sentimental/monetary value should be removed from the work area or suitably covered, prior to our arrival on site to avoid accidental damage.
13. The clearing and/or moving of furniture and other items obstructing access to work areas is not included within the quote/estimate, however efforts will be made to accommodate this where possible. No liability can be held for any damage caused should this service be required.
14. Whilst carrying out electrical work, it is likely that the electricity supply will be interrupted. Every effort is made to minimise disruption, however this should be considered when scheduling in work. No liability can be accepted for loss of power, loss of data or interruptions to online work.
15. Where possible, cables will be concealed in building voids, under floors or chased into walls. Where impracticable or requested by the customer, cables will be surface run (either clipped direct or enclosed in trunking/conduit).
16. Chases to walls, etc. will be left un-filled. Filling (including around sockets), skimming, and final decoration is the responsibility of the customer.
17. Where carpet, floor coverings and/or floorboards require lifting, best endeavours will be made to avoid damage. However, this is not always possible and we will not accept liability for any damage unavoidably caused. A professional floor fitter may be required to relay carpet/flooring.
18. Every effort will be made to ensure that electrical items are plugged back in and in working order before we leave the premises, however, no liability can be held for losses resulting from an electrical item not being plugged back in and/or switched on. We advise customers to check all equipment and appliances upon completion of our work.
Payment
19. An invoice will be issued on completion of works. Payment is due on receipt of invoice.
20. If you do not pay an invoice by the due date, we may charge you interest on the overdue sum at the rate of 10% above the Bank of England base rate until payment is made in full.
If you have contacted us promptly to dispute an invoice in good faith, we will not charge interest while such a dispute is ongoing.
Risk and Title of Goods
21. The risk in all goods supplied shall pass to the customer upon delivery. All goods supplied shall remain the property of 1010 Electrical until all sums due have been paid in full.
22. We operate in full compliance with the Consumer Rights Act 2015 and the guidance issued by the Dispute Resolution Ombudsman. We will always seek to resolve any issues in a fair and reasonable manner. Nothing in these Terms and Conditions is intended to or will limit your legal rights as a consumer under any consumer protection legislation.
Data Protection
23. All personal information that we may use will be collected, processed, and held in accordance with the Data Protection Act 2018. Your date will be held securely and only for the purposes of enabling the contract to be fulfilled.
24. We reserve the right to take photographs and video of completed works for our records and for use in our portfolio/social media unless specifically requested not to. We will not use photographs which identify you or your property without prior permission.